Explore Financial Academy
About the Academy
Discover our Rich, 60-Year Journey
Jadarat
A Comprehensive System for Skill and Knowledge Development
Governance
Meet our Inspiring Leadership
Success Stories
Check out our Clients’ Reviews and Testimonials
...
(4.0/ 5) 5 Reviews
This training program aims to prepare the participants with the knowledge and skill to pass the Exam for the Retail Banking Foundations. This exam is mandatory by Saudi Central Bank (SAMA), intended for all front-line and Customer Care Department employees in banking sector in Saudi Arabia. This program is designed to introduce participants to the principles of customer service in the banking services sector, banking products and services provided to individuals, in addition to reviewing the mechanism of protecting bank customers, as well as reviewing the relevant laws and regulations that enable them to perform their duties towards customers and the beneficiary professionally and with full responsibility
(4.0/ 5)
5 Learner Rating
This training program aims to prepare the participants with the knowledge and skill to pass the Exam for the Retail Banking Foundations. This exam is mandatory by Saudi Central Bank (SAMA), intended for all front-line and Customer Care Department employees in banking sector in Saudi Arabia. This program is designed to introduce participants to the principles of customer service in the banking services sector, banking products and services provided to individuals, in addition to reviewing the mechanism of protecting bank customers, as well as reviewing the relevant laws and regulations that enable them to perform their duties towards customers and the beneficiary professionally and with full responsibility
Banking
Customer Orientation
Not Exist
Lecture
Brainstroming +2
Lecture
Brainstroming
Dialogue Teams
Exercises and assignments
Pre Assessment
Post Assessment +1
Pre Assessment
Post Assessment
Simulation Test for professional exam
Delivery Channels
Customer care
Delivery Channels
Customer care
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
In Class Training-Online Training
nature of the banking sector in the Kingdom of Saudi Arabia
General features of the retail banking sector and dealing within it
The regulatory framework for the banking services sector and the rules governing the concept of effective (distinguished) service
The development of banking in the Kingdom of Saudi Arabia
In Class Training-Online Training
Basic Features of Banking Products and Services
bank account rules
Commercial papers in Saudi Arabia
systems and technical services provided in the Saudi banking sector
Financing products offered by banks to individuals
In Class Training-Online Training
Principles of Responsible Finance for Individuals
Qualitative Principles for Responsible Finance
Quantitative Methods of Responsible Finance
Collection controls and procedures for individual customers
In Class Training-Online Training
General Features of the Islamic Banking Sector
Islamic window operations
Supporting bodies for Islamic banking
Islamic finance tools and formulas
Islamic Sukuk and Securitization Operations
In Class Training-Online Training
Skills that must be available in customer service staff in banks
Customer expectations from customer service staff
How to keep customers
Principles of Excellence (Effective) Service
Mechanisms for dealing with customer complaints
Effectively manage customer relationships
In Class Training-Online Training
Financial protection for the client in the Kingdom of Saudi Arabia
Principles of protecting bank customers
In Class Training-Online Training
The purpose of preparing a code of business conduct
Principles of Conduct and Business Ethics in Financial Institutions
Employee commitment to each other
The obligation of banks towards their employees
Professional Conduct Policy for Board Members
In Class Training-Online Training
Commitment to financial institutions
Compliance Department and Compliance Officer
Compliance rules for banks operating in the Kingdom of Saudi Arabia
Compliance responsibilities in banks
Compliance policy for banks operating in the Kingdom of Saudi Arabia
of financial institutions in the Kingdom of Saudi Arabia
In Class Training-Online Training
Basic concepts of fraud in the retail banking sector
The most common types of fraud in the banking sector
Anti-fraud methods
Anti-Fraud Unit
In Class Training-Online Training
Money laundering operations
Terrorist financing operations
The difference between money laundering and terrorist financing
suspected of involving money laundering or terrorist financing
Initiatives of the Kingdom of Saudi Arabia in combating money laundering and terrorist financing
Acquire knowledge and skills to pass the mandatory professional exam of Retail Banking Foundations Professional Exam
Increase knowledge of banking services and Retail banking products to raise the level of productivity and sales capacity
Increase knowledge and professional ability to manage clients and protect them professionally and responsibly
Improve awareness with regulations and policies to facilitate performing his duties in accordance with the legal measures
Aware of key risks of fraud and money laundering, as well practicing methods in order to supports his/her dealing with such in accordance with the Saudi control practices built on best and international regulations and practices
