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The Central Bank was interested in treating the customer fairly and equitably, providing disclosure and transparency, and enabling customers to understand the basic risks they face in credit transactions, through several customer rights principles. Participants in this training program will learn about customer protection and how to help customers find solutions that fit their needs.
The Central Bank was interested in treating the customer fairly and equitably, providing disclosure and transparency, and enabling customers to understand the basic risks they face in credit transactions, through several customer rights principles. Participants in this training program will learn about customer protection and how to help customers find solutions that fit their needs.
Banking
Financing
Compliance, AML, and CTF
Credit +3
Compliance, AML, and CTF
Credit
Customer Care
Delivery Channels
Risk Management
Customer Orientation
Not Exist
Lecture
Dialogue Teams
Pre Exam
Post Exam
-
Credit +3
-
Credit
Customer Care
Delivery Channels
Risk Management
Purchase Program
( 0)Available
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This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
In Class Training-Online Training
The concept of credit and credit risk
Classification of financed activities
Creditworthiness assessment according to client's activity classification
Credit cycle and its governance
Credit assessment pillars
Lending’ Terms and guarantees
In Class Training-Online Training
Introduction to the Central Bank related regulations and Principles for banking and Finance Companies.
In Class Training-Online Training
Customers’ classification
Evaluating customer's awareness with the credit and resulted obligations
The credit risk that the customer may face
Provide clear disclosure and transparency to enable customers understanding the credit risks
Helping customer to selecting suitable financial needs funding solution
In Class Training-Online Training
How customer evaluate the level of service?
Measuring the quality of service in the banking sector
Acquire professional knowledge in the field of the credit cycle and the most important elements of credit to propose the most appropriate product for the needs and circumstances of the customer
Understand the customers’ classification to determine the credit risk exposure the customer may face with aim of availing proper disclosure and transparency to the customer before entering the credit process
Become aware of the relevant Central Bank regulations and principles for Financial Consumer Protection to enable him/her to perform assigned duties in accordance with the standards specified by law
Identify the most important credit risks that the customer may be exposed to in order to ensure compliance with the regulatory disclosure requirements
Become aware of the evaluation of customer service to assure maintaining service quality
