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Register now and discover the secrets to excellence in customer relationship management
This training program aims to enhance customer relationship management (CRM) skills, as they are the basis for business continuity and growth. It provides participants with the knowledge necessary to better understand customers, meet their expectations, and develop the concept of relationship marketing. It also reviews strategies to achieve sustainable results, and ways to improve customer relationships by understanding their types and applying effective relationship management systems that support effective communication and future growth of the organization.
Banking
Capital Market
Insurance
Financing
Customer Relationship Management
Not Exist
Lecture
Case Studies +3
Lecture
Case Studies
Brainstroming
Dialogue Teams
Role-play
Pre Exam
Post Exam
Investor Relations Analyst
Purchase Program
( 0)Available
To preview individual and groups discount policy, Click Here
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Online Training
What is Relationship Marketing?
What is the difference between customer ا service, customer care and customer experience
The concept of CRM
Importance of CRM
Customer interaction cycle
Lifetime customer value
Understand the needs and expectations of customers
How to Exceed Customer Expectations
How do we achieve customer loyalty?
Online Training
Components of CRM
CRM stages
CRM Competitive Advantage
Benefits of CRM
CRM message
Elements of Customer Service Quality on the RATER Model
Six levels of customer service "Kaufman Ladder
Creating value for customer loyalty
Online Training
Customer rating
How to measure customer satisfaction?
Net Promoter Scale (NPS)
What is the customer experience?
How we build a customer experience through CRM
Practices for Customer-Centered Organizations
Types of CRM
CRM applications
Recognize the concepts and importance of customer relationship management and its impact on the future of the organization to understand the mechanisms of customer relationship management and provide distinguished service to customers
Understand the needs and expectations of customers to ensure that they remain loyal to the organization
Apply relationship marketing systems and develop customer relationships to increase customer base and achieve sustainable results.
Apply the stages of CRM by understanding the different systems that lead to improving the relationship with customers.
Building a system for repeat purchases with customers and achieving net promotion for customers to achieve competitive advantage and provide a unique customer experience.
Apply CRM strategies and activate sales processes.
