Explore Financial Academy
About the Academy
Discover our Rich, 60-Year Journey
Jadarat
A Comprehensive System for Skill and Knowledge Development
Governance
Meet our Inspiring Leadership
Success Stories
Check out our Clients’ Reviews and Testimonials
...
The customer-centric program enhances customer loyalty and effectively improves their experience.
Customers are the real wealth and capital of business organizations today. The real competitive advantage in the market is how many customers you own and your ability to maintain them. Therefore, customer centricity has become of paramount importance through customer service and excellent communication with them professionally. The program focuses on fostering a customer-centric culture by understanding customer needs and expectations aiming to make appropriate changes and thereby exceeding their expectations, delivering an outstanding customer experience and creating a long-term relationship, along with understanding the benefits of customer centric performance.
Banking
Capital Market
Insurance
Financing
Claims
Customer Care +7
Claims
Customer Care
Dealing - Broking
Delivery Channels
Investor Relations
Loss Adjustment/ Assessors
Marketing
Sales and Distribution / Intermediaries
Underwriting
Customer Orientation
Not Exist
Other
Lecture +4
Other
Lecture
Case Studies
Practical Implementation
Dialogue Teams
Exercises and assignments
Pre Exam
Post Exam
Claims
Customer Care +7
Claims
Customer Care
Dealing-Brokering
Delivery Channels
Investor Relations
Loss Adjustment/Assessors
Marketing
Sales and Distribution / Intermediaries
Underwriting
Purchase Program
( 0)Available
To preview individual and groups discount policy, Click Here
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
In Class Training-Online Training
Outstanding customer service concept
Concepts of customer service and customer care
Service quality requirements
difference between regular service and premium service
Customer value
Bad service cost
Establish customer service
Customer centric culture
Implement a customer centric culture
Customer Experience Concept
Customer Journey and Customer Centered Customer Experience
In Class Training-Online Training
Concept of customer needs and desires
In Class Training-Online Training
In Class Training-Online Training
In Class Training-Online Training
In Class Training-Online Training
In Class Training-Online Training
In Class Training-Online Training
Customer-centric service provider balance wheel
The most important characteristics of distinguished service providers
Active listening and listening skills
Stages of customer listening processes
Body language skills in dealing with customers
Dealing with difficult patterns
Customer patterns and how to deal with them
Ways to take care of the customer
In Class Training-Online Training
Customer Satisfaction Indicators
How do we achieve customer satisfaction
Service refresh concept
Handling customer objections
What is the difference between complaints and objections
Who are the customers who complain the most
The art of refreshing service
The Seven Habits of Customer Service
Steps to solve customer problems
Customer-centric service dimensions
Understand the needs and expectations of customers to exceed their expectations and consider them the first priority for the organization.
customers and developing the relationship with them by dealing with their different patterns, thus achieving customer continuity and repeat purchases.
ity, customer first, service excellence, attention and customer care to achieve a unique customer experience.
The ability to refresh the service for effective attention to the customer, responding to his objections and responding to his complaints and suggestions.
