Explore Financial Academy
About the Academy
Discover our Rich, 60-Year Journey
Jadarat
A Comprehensive System for Skill and Knowledge Development
Governance
Meet our Inspiring Leadership
Success Stories
Check out our Clients’ Reviews and Testimonials
...
The Saudi Central Bank in accordance with its powers to regulate the rights of financial institutions clients, the regulations for financial sector institutions have been updated by issuing a circular on 26 Muharram 1444 AD and No. 44006639 to confirm and consolidate the principle of protecting financial institutions clients in accordance with the instructions issued internationally, to treat the client with fairness and transparency and credibility, in addition to facilitating their access to services at reasonable fees and with high quality. This training program is designed to familiarize participants with the principles of protecting financial institutions clients, as well as general and special rules of conduct to apply them while working professionally and fully.
The Saudi Central Bank in accordance with its powers to regulate the rights of financial institutions clients, the regulations for financial sector institutions have been updated by issuing a circular on 26 Muharram 1444 AD and No. 44006639 to confirm and consolidate the principle of protecting financial institutions clients in accordance with the instructions issued internationally, to treat the client with fairness and transparency and credibility, in addition to facilitating their access to services at reasonable fees and with high quality. This training program is designed to familiarize participants with the principles of protecting financial institutions clients, as well as general and special rules of conduct to apply them while working professionally and fully.
Banking
Insurance
Financing
Customer Orientation
Not Exist
Lecture
Practical Implementation
Pre Exam
Post Exam
- Customer Care - Delivery Channels - Banking Operations - Credit - Finance Origination - Finance Operations - Underwriting - Claims - Health Operations - Policy Operations - Sales and Distribution / Intermediaries - Collection and Recovery - Compliance, AML, and CTF - Risk management
Purchase Program
( 0)Available
To preview individual and groups discount policy, Click Here
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
In Class Training-Online Training
Introduction
Setting definitions and terms
3. The Ten Principles to Protect Financial Institution Clients
In Class Training-Online Training
The twenty-six general rules of conduct for customer protection
2. The fourteen special rules of conduct to ensure compliance with the instructions of the Central Bank in the provision of services
Get familiar with the principles of protecting the rights of financial institutions clients issued by the Central Bank, to perform duties in accordance with the regulatory frameworks.
Recognize the general and specific rules of conduct to apply them effectively that will ensure the protection of the rights of both clients and the financial institution.
Gaining customers' trust and loyalty by achieving an outstanding customer experience.
