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Jadarat
A Comprehensive System for Skill and Knowledge Development
Governance
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3 Reviews
Enhance your customer loyalty and excel in service delivery. This program equips you with advanced concepts and effective tools for managing customer service with excellence. You will master best practices in handling customer complaints and transforming them into opportunities to boost satisfaction.
3 Reviews
Customers are the foundation for the sustainability and growth of profitable business sectors, and amidst the fierce competition in the banking sector and the similarity of services and products offered, customer service and quality of services provides remain crucial for retaining customer loyalty. The program provides participants with concepts and means for outstanding customer service in addition to best practices in managing customer complaints.
Banking
Capital Market
Insurance
Financing
Customer Orientation
Not Exist
Lecture
Dialogue Teams +1
Lecture
Dialogue Teams
Exercises and assignments
Pre Exam
-
Purchase Program
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This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
In Class Training-Online Training
Definition of customer Service
Who are your customers?
Meeting the customer's needs and expectations
In Class Training-Online Training
Customer personality Classification (using DISC model)
Advantages of customer character classification
In Class Training-Online Training
Factors that shape customer expectations
Understanding customers' preferences and expectations
Organizational requirements for customer service
Customer data management
Fulfilling expectations and earn customer loyalty
In Class Training-Online Training
Attributes required in the customer service provider
Effective communication
Self-management and positive attitude
In Class Training-Online Training
The nature and importance of customer complaints
Dealing with a difficult customer
Dealing with complaint submitted through the central bank
In Class Training-Online Training
How customer evaluate the level of service
Measuring the quality of service in the banking sector
Internal and external service control and follow-up in the banking sector
Recognize the concept of customer service in order to perform tasks effectively.
Understanding the types of customers and how to deal with them so that best practices can be employed for customer management.
Learn the basic elements of customer service to achieve the targeted results in his workplace.
Use effective communication approaches to Manage customer complaints.
Become aware of the evaluation of customer service to assure maintaining service quality.
Develop effective communication skills and positive interaction with customers.
Ability to interact with different types of customers to meet their needs and expectations.
