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(4.0/ 5) 5 Reviews
This training program aims to prepare the participants with the knowledge and skills to pass the Foreign Exchange Professional Exam. The exam is mandatory by Saudi Central Bank (SAMA), intended for all employees of the FX and Money Transfer Centers operating in the Saudi market. During the program, the participants learned about the structure of exchange and transfer centers and the principles of effective customer service, in addition to being familiar with the regulations and laws of the banking sector that enable them to perform their duties towards the consumer and the beneficiary professionally and with full responsibility.
(4.0/ 5)
5 Learner Rating
This training program aims to prepare the participants with the knowledge and skills to pass the Foreign Exchange Professional Exam. The exam is mandatory by Saudi Central Bank (SAMA), intended for all employees of the FX and Money Transfer Centers operating in the Saudi market. During the program, the participants learned about the structure of exchange and transfer centers and the principles of effective customer service, in addition to being familiar with the regulations and laws of the banking sector that enable them to perform their duties towards the consumer and the beneficiary professionally and with full responsibility.
Banking
Customer Orientation
Not Exist
Lecture
Exercises and assignments
Pre Assessment
Post Assessment +1
Pre Assessment
Post Assessment
Simulation Test for professional exam
Delivery Channels
Delivery Channels
This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
Online Training
Structure of KSA Banking Sector
General Features of Money Exchange and Transfer Centers in KSA
SAMA and its Role in Control over Money Exchange and Transfer Centers
Effect of International Rules, Standards and Agreements on Money Exchange and Transfer Centers
Online Training
Exchange Center Customers, their Different Needs and Methods of Dealing with Them
Customer Acceptance Policies and Procedures
Principles of Protecting Money exchange Center’s Customers
Skills of Customer Service Employees at Money Exchange Centers
How to keep customers
Mechanisms for Dealing with Customers’ Complaints
Effective Customer Relationship Management
Online Training
Main Features of Products and Services in Money Exchange and Transfer Centers
Rules for incoming and outgoing remittances
Tasks assigned to exchange employees at money transfer centers
Online Training
Compliance in Financial Institutions
Compliance Department and Compliance Director
Rules for Money Exchange Centers Operating in KSA
Compliance Responsibilities in Money Exchange Centers
Compliance Manual for Money Exchange Centers Operating in KSA
FIs Governance in KSA
Online Training
Basic Concepts of Financial Fraud in Money Exchange and Transfer Centers
Most Common Types of Fraud in Money Exchange and Transfer Centers
Fraud Combating and Prevention Techniques
Online Training
Money Laundering Operations
Terrorist financing operations
The difference between money laundering and terrorist financing
Operations suspected of involving money laundering or terrorist financing
Role of Internal Control in Protecting Money Exchange Centers against Money Laundering risks
KSA’s AML/CTF Initiatives
Online Training
Code of Conduct Objective
Basic Values of the Code of Conduct
Money Exchange Center and its Employees’ Commitment towards Customers
Employees’ Commitment towards Each Other
Money Exchange Center’s Commitment towards Employees
Acquire knowledge and skills to pass the mandatory professional exam of Foreign Exchange
Increasing knowledge about the structure of the banking and Foreign Exchange and Money Transfer Centers operating is Saudi Arabia, and the FX and Money Transfer products to raise the level of productivity and sales capacity
Increase knowledge and professional ability to manage clients and protect them professionally and responsibly
Improve awareness with regulations and policies to facilitate performing his duties in accordance with the legal measures
Aware of key risks of fraud and money laundering, as well practicing methods in order to supports his dealing with such in accordance with the Saudi control practices built on best and international regulations and practices
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