Competency Details ( Relationship Management )

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Competencies

Jadarat Dictionary

Relationship Management

Efficiency Technical Competency

Pursues and cultivates business relationships, partnerships, and alliances internally and externally- through developing broad based strategic relationships. Uses internal and external networks to achieve goals and leveraging network relationships to maintain competitive advantage

Jadarat Code: T46

Level 1

Demonstrates basic understanding of how to identify key internal and external networks and the benefits of building and maintaining relationships with these networks. Applies basic knowledge of the procedures followed to collect and analyse historical information of the current alliances and how they impact the business.

Level 2

Maintains the records and documents related to the current network of relationships, and applies specialised knowledge of the methods used to communicate with these networks to build rapport and provide on-going support, thus ensuring the achievement of short- and long-term goals and maintaining competitive advantage.

Level 3

Utilizes deep understanding of the techniques used to build positive relationships with key networks. Assists others across the teams in identifying and exploring opportunities to expand their current networks, exchange information and offer them advice, towards achieving their professional and organizational goals.

Level 4

Establishes positive rapport and reputation with the current key individuals and networks, and strengthens the relationship with them. Evaluates current relationships and quantifies the profitability and mutual benefits of these relationships. Leverages relationships to gather market intelligence, exchange information, promote the organization and maintain competitive advantage.

Level 5

Applies subject matter expertise of relationship building and management to formulate the relevant business strategy. Applies expert knowledge of the need and approach to build strategic relationships and networks, and fosters the culture of building and maintaining positive relationships across the organization.