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Learn the art of customer service excellence through effective and direct communication!
Customer service is very important for any business to thrive, as it requires knowing yourself before knowing the customer, as well as exploring the processes and techniques necessary to build strong customer relationships. Excellent customer service is not an optional thing but an urgent necessity. When you deal with your customers exceptionally, they become an effective marketing tool for your business. The program focuses heavily on the behaviors and social aspects of customer service through the practice of communication skills techniques in addition to understanding and using different aspects of behavior and body language to ensure positive and successful customer interaction.
Banking
Capital Market
Insurance
Financing
Customer Orientation
Not Exist
Lecture
Case Studies +3
Lecture
Case Studies
Brainstroming
Practical Implementation
Dialogue Teams
Pre Exam
Post Exam
Banking Operations Officer
Purchase Program
( 0)Available
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This provides you with the opportunity to select the available times that suit you best for participation in our program. These times represent slots during which we are ready to welcome you and provide assistance and guidance.
In Class Training-Online Training
Understand why customers stop doing business with a company
Understand everyone’s role in customer service
Recognize Investigation to learn the financial impact of one lost customer
In Class Training-Online Training
Understand who your external and internal customers are
Learn what your customers expect from you with every interaction
Learn how internal customer service affects external customer service
In Class Training-Online Training
Understand how taking ownership and personal accountability puts service over the top
Understand what qualities and learn the skills that are needed to provide exceptional service
Learn how to actively listen without interrupting
Learn how and when to apologize and empathize
Understand how exceptional customer service qualities affect 1st impressions
Learn how good personal hygiene is important when dealing with face-to-face customers
In Class Training-Online Training
Telephone exercise and phone etiquette rules
Understand how to place callers on hold properly
Learn the correct way to transfer calls
Understand the rules to taking messages
Learn voice mail etiquette rules
Learn E-mail etiquette rules and learn text messaging etiquette rules
In Class Training-Online Training
Understand the five parts of the customer interaction process
Learn how to reassure and use empathy
Learn how to offer solutions and come to agreement
Learn how to close the call and how to deal with a talkative caller
In Class Training-Online Training
Know the signs of frustration
Understand the hostility curve and techniques to calm down an angry customer
Learn how to deliver bad news
Learn what to say to the verbally abusive customer
Learn how to manage complainers in groups
Identify customer needs and provide the best available service
Implement appropriate strategies for meeting changing customer needs
Professionally communicating with difficult customers
Identify the hot spots that cause customer frustration
In Class Training-Online Training
Why excellence in customer service is a hot business boardroom issue
Understanding your customer’s expectations
Meeting and exceeding changing customer expectations
Understanding Benchmarking for competitive success
Core foundations for building a customer culture
Overcoming obstacles to customer service excellence
Assessing your organizational culture for customer service focus
In Class Training-Online Training
Core customer service qualities and competencies
Retaining and motivating your best people
Developing staff engagement in the business
Using rewards and incentives to motivate performance
Understanding the importance of the team leader/supervisor in frontline staff employment
Addressing ‘real life’ work challenges in customer service excellence
Understanding the impact of exceptional customer service for the first impression.
telephone etiquette, electronic mail so that to communicate effectively with the stakeholders
Reaching a unanimous agreement with customers through demonstrating acceptable creative solutions.
Adopting the best practices and communication methods with customers for detecting the hot points of resentment and handling them.
Understanding benchmarking through customers’ perspective to achieve competitive success and gain customer satisfaction.
Dealing professionally with difficult customers to build a good friendly will through FTF which leads to retain them so long.
Applying appropriate strategies to meet customers’ needs and offering high quality services.
